Frequently Asked Questions

Everything you need to know about your Lachoix shopping experience.

What is your return and exchange policy?

We offer a 30-day return and exchange window for all unworn items in their original packaging. Simply visit our returns portal to initiate a request.

How long does shipping typically take?

Standard shipping usually takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination.

How do I know which size to order?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for the best fit.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.

Are your materials sustainably sourced?

Yes, Lachoix is committed to ethical fashion. We partner with certified suppliers to ensure our fabrics are high-quality, durable, and produced under fair labor conditions.

Can I track my order once it has shipped?

Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your delivery progress in real-time.